Contact Centers

Our contact center solutions and BPO services encompass our customer-facing solutions. IMS supports clients by providing the services their customers require throughout the customer journey, through its set of strategic solutions.​ Satisfied customers are the most valuable people for any organization. They are the resource that underpins business success. Therefore, it is essential that customers are developed to achieve the prime purpose of their business – to ultimately fulfill the needs of its customers.​ ​ A key part of successful organizations today is customer experience provided with cost efficiency, we take care of all your contact center needs, if you are looking for a BOT model (Build, Operate, Transfer), a Managed Service Model, or anything in between, including support services such as recruitment or setup​ ​ Whether they are seeking information, thinking of becoming a customer, or are already brand advocates, IMS assists by providing outstanding personalized business process outsourcing and call center services across various channels:​ Our services include: